Shipping Policy
At Ludobox, we are committed to offering a seamless and reliable delivery experience for all customers. Below is an overview of our shipping policy, detailing how we handle order processing, dispatch, delivery, and related logistics for purchases made through our website.
1. Order Processing and Dispatch
Orders are generally packed and dispatched within 1 to 3 business days after confirmation. However, during peak sales or holiday seasons, processing times may be slightly extended due to high order volumes or supplier delays.
2. Shipping Providers and Services
We partner with reputable carriers such as Canada Post, FedEx, Purolator, and UPS to ensure the safe and traceable delivery of your items. The courier selection is based on your region, chosen shipping speed, and the product type.
3. Domestic Shipping Timeframe
Standard shipping to most Canadian provinces typically takes 3 to 7 business days after dispatch. Shipments to rural or remote areas may require additional time, depending on local courier coverage.
4. Shipping Fees
Shipping charges are automatically calculated at checkout, based on the destination, package weight, and dimensions. We may also offer occasional discounts or free shipping promotions, which will be clearly indicated during promotional periods.
5. Order Confirmation and Tracking
Once your order is processed, you will receive an email with an order confirmation, tracking number, and courier details, allowing you to track your shipment in real-time via the carrier's website.
6. Incomplete or Incorrect Shipping Information
Customers are responsible for ensuring their shipping details are accurate and complete. We are not liable for issues caused by incorrect or incomplete information, and reshipment may incur additional charges.
7. Lost or Delayed Shipments
If a package does not arrive within the expected timeframe, please contact our customer service team for assistance. We will work with the courier to investigate and resolve the issue or arrange redelivery.
8. Damaged Deliveries
If your item arrives damaged, please notify us within 72 hours of receipt. Include photos of the damaged packaging and product, along with your order number, so we can promptly assist with a replacement or claim process.
9. International Shipping
Currently, we mainly serve Canadian customers. If you are located outside of Canada and wish to place an order, please contact us directly to confirm shipping availability to your location.
10. Multiple Shipments for Large Orders
For larger orders or purchases containing multiple items, you may receive multiple packages. You will receive tracking details for each individual shipment.
11. Delivery Refusals or Unsuccessful Attempts
If a package is refused upon delivery or cannot be delivered after several attempts, it may be returned to our warehouse. In such cases, customers may be responsible for both outbound and return shipping fees unless the issue is due to our error.
12. Shipping Inquiries
For any questions or support related to shipping, tracking, or delivery logistics, feel free to contact our customer service team at:
📞Phone: +1 (905) 546-1717
📧Email: [email protected] or [email protected]
📍Address:30 Vine St, Hamilton, ON L8R 2K8 Canada