Return Policy
At Ludobox, ensuring customer satisfaction is our top priority. This Return Policy explains your rights and obligations regarding product returns, exchanges, and refunds. Please carefully review the information below before requesting a return.
1. Eligibility for Returns
In order to qualify for a return, items must remain unused, in their original condition, and be returned with all original packaging, including tags, manuals, and any accessories. Products that show signs of use, stains, or damage may not be eligible for return.
2. Return Period
You may initiate a return request within 14 days of receiving your order. Once this period has passed, we will no longer be able to process a return, exchange, or refund.
3. Non-Returnable Products
Certain products are considered final sale and cannot be returned. These include items purchased on clearance, custom-made bedding, or products explicitly labeled as non-returnable in their description. Hygiene-sensitive products, like used pillows, are also non-returnable.
4. Exchange Procedure
We accept exchanges for items that are defective or incorrectly shipped. If you need a different size or variation, please reach out to our customer support team for assistance, subject to availability.
5. How to Return an Item
To begin the return process, please email us at [email protected]. Our team will provide you with further instructions and a return authorization code. Returns made without prior authorization will not be processed.
6. Return Shipping Fees
Unless the return is due to our error (e.g., incorrect or damaged items), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to confirm the return is received.
7. Refund Process and Timeline
Refunds will be issued to the original payment method once the returned product has been inspected and approved. Please allow 5 to 10 business days for the refund to be reflected in your account, depending on your payment provider.
8. Damaged or Incorrect Orders
If your order is damaged or incorrect upon delivery, please contact us within 72 hours of receiving it. Include photos and a detailed description of the issue to help us resolve it quickly. We will arrange for a replacement or refund.
9. Returns Department Contact Information
If you have any questions or concerns about returns, feel free to get in touch:
📧Email: [email protected]