Privacy Policy
This Privacy Policy explains how Ludobox (“we,” “our,” or “the site”) collects, uses, discloses, and protects personal information when you engage with our website or purchase products from us. By using our website, you accept the terms outlined in this policy.
1. Information Collection
We collect personal details such as your full name, billing and shipping addresses, phone number, email, and payment method information when you register an account, make a purchase, or interact with our customer support team. We may also collect non-personal technical data such as your browser type, IP address, session information, and device identifiers.
2. Usage of Your Data
The information we collect is used to process your orders, ship products, provide customer support, verify transactions, send updates, and offer promotions that are relevant to you. We may also use the data for internal analysis to enhance the user experience on our website.
3. Consent and Legal Grounds
By providing your personal information, you consent to Ludobox processing your data for the purposes stated in this policy. We base the processing of your data on legitimate grounds such as the necessity of fulfilling a contract, obtaining user consent, or legitimate business interests, in line with Canadian data protection regulations.
4. Sharing and Disclosure of Information
We do not sell, rent, or share your personal data with unrelated third parties. We only share your information with trusted service providers, such as payment processors, shipping companies, and technical partners, who help us operate our site. These partners are required to keep your data confidential.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Inactive user data may be securely archived or anonymized for analytical purposes.
6. Data Security
Ludobox employs industry-standard measures such as SSL encryption, access controls, and secure servers to safeguard your personal information from unauthorized access, loss, or misuse. While no system can be entirely secure, we strive to maintain a high level of protection.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to remember your preferences, analyze website usage, and personalize your shopping experience. These small files store session data and browsing patterns. You can manage your cookie preferences through your browser settings.
8. Your Rights and Choices
You have the right to access, correct, update, or delete your personal information at any time. To make changes or inquire about your data rights, please contact our support team at [email protected]. We are committed to addressing your concerns promptly.
9. Links to Third-Party Websites
Our website may include links to external sites not operated by Ludobox. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external sites before engaging with them.
10. Privacy of Minors
Our services are intended for individuals above the legal age of majority. We do not knowingly collect personal data from minors. If we discover that we have unintentionally collected such information, we will take immediate steps to delete it.
11. International Data Transfers
Although our services primarily cater to Canadian residents, some of our service providers may be located outside Canada. In these cases, data transfers will be conducted securely and in compliance with relevant data protection standards.
12. Privacy Policy Updates
Ludobox reserves the right to modify this privacy policy to comply with changes in legal obligations or business practices. Any updates will be posted on this page and will take effect as soon as they are published. Continued use of our website after changes signifies your acceptance of the updated policy.
13. For any privacy-related inquiries or requests, please reach out to us at:
📞Phone: +1 (905) 546-1717
📧Email: [email protected]
📍Address: 30 Vine St, Hamilton, ON L8R 2K8 Canada